Terms of Service

1. Service Scope

Cut & Mow (operated by Coleman & Marks LLC) provides lawn care services in Wisconsin including weekly, biweekly, and one-time mowing; bush and flower trimming; mulch installation; and seasonal cleanup. Services not explicitly described in your quote or invoice are not included.

2. First-Visit Pricing

Instant quotes generated on cutnmow.com are valid for your first visit only. Ongoing rates will be confirmed by Travis after the first service, based on actual property conditions. Pricing assumes the lawn and beds are in normal condition. Severely overgrown lawns may carry an additional setup fee, which we will quote and obtain approval for before any work begins.

3. Property Photography

By engaging Cut & Mow, you agree that we may take photographs of your property's lawn, beds, and landscaping for the following purposes:

• Pre-existing damage documentation. On the first visit we photograph the property to document existing conditions (broken sprinkler heads, fence damage, dead patches, etc.) for liability protection. These photos are stored privately and only used if a damage claim arises.
• Before-and-after portfolio. We may use anonymized before/after photos of completed work on our website, social media, and marketing materials. We never publish images that include identifying information (license plates, house numbers in close-up, people).

You may opt out of portfolio use at any time by emailing support@cutnmow.com. Pre-existing damage documentation is required and cannot be opted out of, as it protects both parties.

4. Insurance

Coleman & Marks LLC carries general liability insurance. A certificate of insurance is available on request. We are not responsible for damage arising from pre-existing property conditions documented on the first visit.

5. Pesticide & Spray Application

All pesticide and herbicide applications are performed under the supervision of a Wisconsin-licensed pesticide applicator. Material Safety Data Sheets (MSDS) and application notes are available on request after each treatment.

6. Weather, Cancellation & Rescheduling

We cancel or postpone service for thunderstorms, accumulating snow, lightning, or unsafe wind. Cancelled visits are rescheduled to the next available service day at no additional charge. We do not refund or credit for weather-related delays.

7. Payment Terms

First-visit services are invoiced on completion. Recurring clients are billed monthly in arrears. Payment is due net 30 days from invoice date. Late payments accrue interest at 1.5% per month (18% APR). Returned-check or failed-payment fees: $25.

8. Right to Refuse or Discontinue Service

We may decline or discontinue service for any property where conditions present a safety risk to crew or equipment (unsafe access, aggressive animals, hidden hazards, etc.). We will notify you and refund any prepaid balance.

9. Limitation of Liability

Our liability for any claim arising from services is limited to the amount paid for the specific service in question. Neither party is liable for indirect, incidental, or consequential damages. This limitation does not apply to gross negligence or willful misconduct.

10. Overgrown Lawns & Obscured Ground — Hidden Objects

When grass, weeds, or vegetation are tall or dense enough — or the ground is otherwise obscured by leaves, debris, snow, or standing growth — that our crew cannot clearly see the surface being worked over, we are not responsible for damage to, or damage caused by, objects on or beneath that surface that were not visible to us and were not marked or disclosed in advance. This includes but is not limited to hoses, sprinkler and irrigation heads and lines, landscape lighting and low-voltage wiring, invisible-fence and pet-containment wire, pet stakes and tie-outs, lawn ornaments and decorations, toys, tools, rocks, pipes, drains, septic and utility covers, grave markers, and similar items.

It is the property owner's responsibility to clear the lawn of movable items and to clearly flag or mark any fixed or buried objects (sprinkler heads, wiring, property stakes, and the like) before each visit. Where overgrowth or obscured ground prevents us from safely seeing where we are working, we may decline or postpone service under Section 8, or — with your approval — proceed at the property owner's risk. Damage arising from objects hidden by overgrowth or obscured ground is excluded from our responsibility and is not a basis for a refund or credit; our overall liability remains subject to Section 9.

11. Property Access, Pets & Lockouts

You are responsible for giving our crew safe, unobstructed access on each scheduled day: gates unlocked, vehicles and large items kept off the lawn and driveway, and all pets secured indoors. If we arrive and cannot service the property — a locked or blocked gate, an unsafe obstruction, or a loose or unsecured animal — the visit is treated as completed and billed in full, or rescheduled to the next available day with a trip charge, at our discretion. We will not force locked access, and we are not responsible for a pet that leaves the yard through a gate or opening we use when the pet was not secured as requested.

12. Underground Utilities & Buried Lines

Before any work that disturbs the soil — bed edging, mulch installation, aeration, dethatching, planting, or similar — it is your responsibility to locate and mark private buried lines on the property. Public utility locates (in Wisconsin, Diggers Hotline / 811) do not mark privately owned lines such as sprinkler and irrigation systems, invisible-fence and pet-containment wire, landscape lighting and low-voltage wiring, gas lines to a grill, shed, or pool, and private water or electrical runs. We are not responsible for damage to buried lines or systems that were not marked or disclosed to us before work began.

13. Wet Conditions, Ruts & Scalping

To protect your lawn, we may skip or postpone service when the ground is too wet or soft to mow or drive on without leaving ruts, tearing turf, or scalping. Skipped visits are rescheduled to the next available service day. If you ask us to service the lawn anyway under wet or soft conditions, you accept the risk of ruts, turf damage, or scalping, and we are not responsible for that damage.

14. Reporting Damage or Concerns

If you believe we caused damage, or you are not satisfied with a visit, please tell us within 72 hours of the service — by email or text, with photos where possible. Prompt reporting lets us inspect, compare against our first-visit documentation (see Section 3), and make it right. Claims raised after 72 hours, or after the condition has been altered, mowed over, or repaired by someone else, may not be eligible for an adjustment or credit.

15. SMS Communications

By providing your phone number and checking the SMS consent box on our quote, contact, or HOA & Commercial bid form, you authorize Cut & Mow to send you transactional text messages related to your quote, scheduled service, and billing. You confirm that you are the owner or authorized user of the phone number provided.

• Message frequency: 1–5 messages per active service.
• Message and data rates may apply per your carrier.
• Reply STOP at any time to unsubscribe. Reply HELP for help.
• Carriers are not liable for delayed or undelivered messages.
• You may revoke consent at any time without affecting your other services with us.

16. Changes to These Terms

We may update these terms with reasonable notice posted on cutnmow.com. Continued use of our services after a change constitutes acceptance.

17. Governing Law & General Terms

These terms are governed by the laws of the State of Wisconsin, without regard to its conflict-of-laws rules. Any dispute arising from our services will be brought in the state or federal courts located in Wisconsin, and you consent to that venue. If any provision of these terms is found unenforceable, the remaining provisions stay in full effect. These terms, together with your quote and invoice, are the entire agreement between us regarding the services and supersede any prior understandings.

18. Contact

Questions? Email support@cutnmow.com or call (608) 299-4314.